Article 1 – Definitions

• Product: Any item offered for sale on the Site.
• GTC: The General Terms and Conditions of Sale.
• Customer: An individual with full legal capacity, not engaged in commercial activities, who places an Order with ORINOCO.
• Order: The commitment to purchase the selected Products by the Customer from ORINOCO through the Site.
• Site: The website published by ORINOCO, accessible at www..com.

‍Article 2 – Introduction
‍2.1 Scope of Application
These General Terms and Conditions of Sale (referred to as “GTC”) govern the sale of Products by ORINOCO, a brand registered in the Colombian Trade. These GTC exclusively apply to distance sales made online through the Website between ORINOCO and the Customer. The GTC, together with the Order confirmation email, invoice, and tracking number, constitute the sole contractual documents governing the relationship between ORINOCO and the Customer, superseding any other documents, including item photographs, which are for reference purposes only. By checking the designated box, the Customer acknowledges and accepts these GTC before placing an order. Temporary or permanent inapplicability of one clause of the GTC does not waive the applicability of the remaining clauses.

2.2 Changes to the GTC
ORINOCO reserves the right to modify these GTC at any time. In case of modifications, the applicable GTC are those in force on the date of the Order.

‍Article 3 – Products
‍3.1 Product Characteristics
ORINOCO commits to accurately describing the Products to the best of its ability. Photographs illustrating the Products are for reference and have no contractual value.

3.2 Availability of Products
Products are offered and delivered within available stock limits, and ORINOCO is not liable for any unavailability. In case of an unavailable Item, ORINOCO will inform the Customer to see if he/she wants a made-to-order piece, cancel the order, and/or proceed with the reimbursement if payment was made. ORINOCO reserves the right to withdraw any item from sale at any time.

‍Article 4 – Item Prices

• All Sales Orders placed with ORINOCO imply a payment obligation for the Client.
• ORINOCO reserves the right to modify the selling prices of the Products at any time.
• Selling prices include VAT and are expressed in Euros.
• For orders to countries outside the European Union, the Customer shall pay customs duties and taxes in their country, in addition to the selling price.
• Selling prices do not include shipping costs or customs duties, which are invoiced separately.
• The total Order amount, including shipping costs, is indicated on the Order summary page.

‍Article 5 – Ordering
‍5.1 Conditions for Order and Customer Nature

• The Customer must be a natural person to validly form a contract with ORINOCO.
• In case of doubt about the nature of the purchase or an abnormally high quantity of Items, ORINOCO reserves the right to refuse the sale or refund the price of the Articles, excluding shipping costs.

5.2 Order Steps

• To place an Order, the Customer selects Articles and desired quantities in their virtual basket.
• The Customer can freely modify their virtual basket.
• Afterward, the Customer clicks the “Checkout” button.
• A summary of the Order appears with Item details, prices, quantities, and total amount.
• The Customer can review and modify Order details.
• The Customer provides delivery and payment information.
• The Customer may return to previous pages to correct errors and modify the Order.
• Finally, the Customer clicks the “Confirm Order and Proceed to Payment” button.
• A transaction number is provided to the Customer.
• An Order confirmation email with Order details and the transaction number is sent to the Customer.
• If the Customer does not receive this email, they should contact ORINOCO.
• On the shipment day, ORINOCO sends an email with the invoice and tracking number.

Article 6 – Payment

• All orders require full payment upon Customer’s confirmation of the Order.
• Payment can be made on the Site via PayPal or by credit card (CB, Visa, Eurocard, MasterCard, American Express).
• Online payments use the secure online payment platform Stripe
• ORINOCO retains ownership of the Articles until full payment.
• In case of partial or default payment, ORINOCO may pursue full payment or claim ownership.

Article 7 – Delivery

7.1 Delivery Times

• Products are delivered in accordance with the delivery times specified when placing the Order.
• Delivery times are in working days.
• ORINOCO commits to delivering Products as soon as possible upon Order confirmation, though delivery times are indicative and may vary, especially during holidays.
• Late delivery does not result in damages or interest for ORINOCO.

7.2 Delivery Terms

• Items are delivered to the Customer’s address as provided during the Order.
• The Customer selects the desired delivery method.
• The Customer can track delivery using the provided tracking number.
• If the Customer is absent during delivery, the carrier leaves contact information for retrieval.
• Delivery is complete when the Customer or their designated person takes physical possession.
• Items delivered by ORINOCO’s carriers are ORINOCO’s responsibility until delivered.
• Items delivered by a Customer-selected carrier become the Customer’s responsibility upon delivery.
• Depending on the country of delivery, customs fees may be required and are to be paid by the recipient. If the recipient refuses to pay these fees, the package will be returned to us. If the customer wants us to resend the package, any additional shipping costs will be charged to the customer

7.3 Transfer of Risks

• Risks of loss or damage transfer to the Customer upon physical possession.
• ORINOCO’s carrier bears the risk for Items delivered by them.
• Customer-selected carrier deliveries are at the Customer’s risk upon delivery.

7.4 Delivery Costs

• Delivery expenses are the Customer’s responsibility and vary by delivery location and method.
• Delivery costs are added to the Order amount.
• If an Order is returned due to Customer-entered delivery address errors, the Customer covers the return delivery cost.

Article 8 – Right of Withdrawal

‍8.1 Withdrawal Conditions, Deadlines, and Procedures

• The Customer may exercise the right of withdrawal within 14 days of receiving ordered Items.
• The 14-day period starts the day after receiving Items.
• If the period ends on a Saturday, Sunday, or holiday, it extends to the next business day.
• The Customer may withdraw from the contract without reason or penalty.
• To exercise withdrawal, the Customer must notify ORINOCO within 14 days via the withdrawal form or registered mail.
• Personalized Items are exempt from withdrawal.
• Customized or personalized items are not eligible for return. Items not eligible for return will be marked as such on the product page. All items must be returned with their original label and pouch.

8.2 Effects of Withdrawal, Returns, and Refunds

• After receiving the package, the Customer has 14 days to return the item.
• Items must be returned intact in their original packaging with a copy of the purchase invoice.
• The Customer arranges the return method but must provide proof of shipment.
• ORINOCO must be informed of the tracking number.
• ORINOCO will refund the purchase price (including shipping) within 14 days of receiving returned Items.
• If the Customer’s chosen return method is more expensive than the standard one offered by ORINOCO, the additional cost is the Customer’s responsibility.
• ORINOCO may withhold the refund until Items are received.
• ORINOCO may refuse returned Items not meeting these conditions.

8.3 Obligations of the Parties in Case of Withdrawal

• In case of withdrawal, ORINOCO refunds the purchase price (including shipping) within 14 days.
• The Customer bears return shipping costs.
• ORINOCO refunds using the same payment method as the initial transaction.
• ORINOCO may withhold refund until Items are received.

Article 9 – Warranty and Compliance

‍9.1 Conformity Warranty

• ORINOCO is bound by a warranty for conformity defects.
• ORINOCO will repair, replace, or refund defective or non-compliant Items.
• The warranty does not apply to defects or damage caused by the Customer.

9.2 Warranty Implementation

• To implement the warranty, the Customer contacts ORINOCO Customer Service.
• The warranty does not cover damage caused by misuse, negligence, or accident.
• The warranty is subject to proof of purchase and defect.

Article 10 – Responsibility

• ORINOCO’s responsibility is limited to the sale and delivery of Items.
• ORINOCO is not liable for consequential damages.
• ORINOCO is not liable for non-performance due to a force majeure event.
• ORINOCO is not liable for any Customer action.

Article 11 – Personal Data

‍11.1 Data Collection

• ORINOCO collects personal data necessary for Order processing.
• Personal data is processed according to the Privacy Policy.

11.2 Right of Access, Rectification, Deletion, and Opposition

• Customers may exercise their right of access, rectification, deletion, or opposition by contacting ORINOCO Customer Service.

Article 12 – Intellectual Property

12.1 Ownership of Intellectual Property Rights

• ORINOCO retains ownership of intellectual property rights in Items sold.
• The Customer agrees not to infringe these rights.
• The Website and all of its contents (including texts, comments, illustrations, etc.) are the exclusive property of ORINOCO. Any reproduction, in whole or in part, of the Website and its contents is strictly prohibited. Similarly, the creation of hypertext links to the Website or to any of its pages is prohibited.
  ORINOCO is the owner of the intellectual property rights on the Website, its design, as well as, in particular, without this list being restrictive, of the ORINOCO brand, its logos and acronyms, its domain name www.orinoco-jewelry.com, the Articles and their photographs, and the related drawings and models. Any reproduction of the elements mentioned below, without the express prior written consent of ORINOCO, is strictly forbidden. Only the use for a private use is authorized.

12.2 Copyright and Trademarks

• Items may be subject to copyright or trademark protection.
• The Customer agrees not to reproduce or use copyrighted or trademarked material without authorization.

Article 13 – Applicable Law and Jurisdiction

• These GTC are governed by Colombian law.
• The Customer agreeIn case of a dispute, the Customer should first contact ORINOCO Customer Service.s not to reproduce or use copyrighted or trademarked material without authorization.
• If a solution cannot be found, disputes will be subject to the exclusive jurisdiction of Colombian courts.

Article 14 – Severability

• If any provision of these GTC is held to be invalid or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.

Article 15 – Contact Information

• For any questions, the Customer may contact ORINOCO Customer Service: orinocobrand@gmail.com

Article 16 – COOKIES

Cookies are tracers deposited and/or read on the user’s terminal when browsing the Website. ORINOCO only uses functional cookies that are strictly necessary for the provision of its services and the proper functioning of the Website. Their purpose is to facilitate the user’s navigation on the Website. To this end, these cookies make it possible to memorize the browsing information of the users of the website when they consult the website. Given their nature, the deposit of these cookies does not require the consent of the various users of the Site. The cookies have a life span of one year from the date of their deposit on the user’s terminal.