General information

At Orinoco, you have a 15-day window from the moment your package is received to initiate the following processes:‍

We offer the option to exchange for a different size (for rings), or if you prefer, you can return the item and receive a voucher for the equivalent amount to be used in our store.

As our products are meticulously handcrafted and made to order, we do not entertain refund requests, so we kindly advise responsible purchasing.

If you have any inquiries about determining your ring size, please refer to our SIZE GUIDE or reach out to us at orinocobrand@gmail.com, and we’ll gladly assist you through the process.

Customers are responsible for covering the return shipping cost, which varies by country. You can find shipping rates in our “Shipping” section.

To initiate a return, simply contact as at orinocobrand@gmail.com. You’ll need to provide your order number and email and follow the straightforward steps:

• You should return the items to us promptly, within 14 days after you’ve received the package. If you send them back within this timeframe, you’re within the deadline.
• You will bear the direct cost of returning the goods.
• For the return/exchange to be validated, the product should be in pristine condition, and the original packaging and tags must be intact.

Please note:

‍Due to the handcrafted nature of our pieces, it typically takes us 15-20 business days to create each piece (not including shipping time, which depends on your location).

Keep in mind that for some of our pieces, certain sizes may not be available.Our handmade items might have slight imperfections and distinct features that add to their unique design. We don’t accept returns based on these characteristics.Custom or one-of-akind items can’t be exchanged or returned. Also, during the holiday season, we might offer an extended exchange period.